All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App uptime
Fetching
Web App Response Time
Fetching
Docs Sites uptime
Fetching
Docs Sites Response Time
Fetching
Beacon uptime
Fetching
Past Incidents
Sep 29, 2016

No incidents reported today.

Sep 28, 2016

No incidents reported.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016
Resolved - All folder content, folder counts, message previews, and search results should be caught-up and accurate within 10 minutes. We're in the clear, so we're closing this one out. Apologies for the Monday morning troubles!
Sep 19, 12:35 EDT
Identified - We're working through a few issues with our search infrastructure that are impacting things like your Closed folder, other Workflows folders, message counts/previews and search results. We'll continue to update as we make progress!
Sep 19, 12:05 EDT
Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.