All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Web App uptime
Fetching
Web App Response Time
Fetching
Docs Sites uptime
Fetching
Docs Sites Response Time
Fetching
Beacon uptime
Fetching
Past Incidents
Aug 27, 2016

No incidents reported today.

Aug 26, 2016

No incidents reported.

Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Resolved - And we're back. We reverted an update which did not go to plan, bringing the help desk down for roughly two minutes. Everything is now running smoothly, apologies for the trouble!
Aug 16, 12:36 EDT
Identified - Help Scout is currently unavailable. We're on it.
Aug 16, 12:32 EDT
Resolved - All clear! Page load times are back where they should be, we're closing this one out.
Aug 16, 10:26 EDT
Monitoring - Page load times are returning to normal, we're keeping an eye on all systems.
Aug 16, 10:25 EDT
Investigating - We're investigating slower than normal page load times in Help Scout, will update when we have more information.
Aug 16, 10:21 EDT
Aug 15, 2016
Resolved - All services, including the help desk API, are now back to normal. At 6:04pm EDT, we deployed a few performance improvements, which did not go to plan. While the web app was not impacted, it brought the public help desk API down for 10 minutes. We were able to revert the build successfully and re-deploy it. Everything is now running smoothly, apologies for the trouble!
Aug 15, 18:29 EDT
Monitoring - The API is back online, but we had to pause a few services temporarily while we investigated. Inbound and outbound email is slightly delayed, but should be catching up shortly.
Aug 15, 18:19 EDT
Investigating - The help desk API is currently unavailable. We're looking in to it.
Aug 15, 18:11 EDT
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.