All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net.

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Docs Sites ? Operational
90 days ago
99.97 % uptime
Today
Beacon ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.99 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Mailbox API 2.0 Operational
90 days ago
100.0 % uptime
Today
Docs API Operational
90 days ago
99.99 % uptime
Today
AI Drafts ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024
Connections Issues
Resolved - We've been able to resolve the issues with slow page loads across Help Scout, and availability of the Docs platform. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.
Apr 22, 10:17 EDT
Investigating - We're looking into reports of slow page loads across the app along with Docs sites availability. We'll update here when we have more information.
Apr 22, 10:02 EDT
Apr 21, 2024
Docs Connection Errors
Resolved - We’ve been alerted to a problem with Help Scout Docs.
Apr 21, 08:30 EDT
Apr 20, 2024

No incidents reported.

Apr 19, 2024
Connection Issues
Resolved - We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.
Apr 19, 12:42 EDT
Identified - We've identified the source of the issue, and we're working on remediation; periodic slowness may continue in the meantime.
Apr 19, 12:16 EDT
Update - We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
Apr 19, 11:49 EDT
Update - We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
Apr 19, 11:14 EDT
Update - We continue to investigate the slow page loads across Help Scout. Thanks for bearing with us.
Apr 19, 10:42 EDT
Investigating - We're looking into reports of slow page loads across the app. We'll update here when we have more information.
Apr 19, 10:20 EDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

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