Jul 11, 15:43 EDT
As of 1:19pm EDT, connection failures were cleared up and all services have been restored. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened and what we're going to do to prevent it in the future..
Very sorry for the trouble today! We'll learn from the mistake and get better. If you have any questions or concerns, please reach out.
Jul 10, 13:39 EDT
Engineering has identified the issue and is monitoring things to ensure everything is resolved. Incoming and outgoing mail queues are slowly draining, and should be caught up in the next ten minutes.
Jul 10, 13:23 EDT
We're experiencing rolling problems with both the Docs and Help Desk APIs. The engineering team is currently working to fix the root cause, but both Docs and the Help Desk will continue to experience intermittent connectivity until it's fully resolved.
Jul 10, 13:05 EDT
The app is currently down, but our engineering team is investigating and working to get it back up ASAP. We'll update as soon as we have additional information.
Jul 10, 12:41 EDT
Our automated systems have detected connection problems with the web app and the Ops team has been notified. Stay tuned for further information.
Jul 10, 12:37 EDT