All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Jul 21, 2017

No incidents reported today.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017
Postmortem - Read details
Jul 11, 15:43 EDT
Resolved - As of 1:19pm EDT, connection failures were cleared up and all services have been restored. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened and what we're going to do to prevent it in the future..

Very sorry for the trouble today! We'll learn from the mistake and get better. If you have any questions or concerns, please reach out.
Jul 10, 13:39 EDT
Monitoring - Engineering has identified the issue and is monitoring things to ensure everything is resolved. Incoming and outgoing mail queues are slowly draining, and should be caught up in the next ten minutes.
Jul 10, 13:23 EDT
Update - We're experiencing rolling problems with both the Docs and Help Desk APIs. The engineering team is currently working to fix the root cause, but both Docs and the Help Desk will continue to experience intermittent connectivity until it's fully resolved.
Jul 10, 13:05 EDT
Update - The app is currently down, but our engineering team is investigating and working to get it back up ASAP. We'll update as soon as we have additional information.
Jul 10, 12:41 EDT
Investigating - Our automated systems have detected connection problems with the web app and the Ops team has been notified. Stay tuned for further information.
Jul 10, 12:37 EDT
Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 7, 2017

No incidents reported.