All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App   Operational
Docs Sites   ? Operational
Beacon   ? Operational
Mailbox API 1.0   Operational
Mailbox API 2.0   Operational
Docs API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Mailbox API 1.0
Fetching
Mailbox API 2.0
Fetching
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018
Resolved - We expect the queues to be up-to-date in the next 15 minutes or so. Apologies for the delay this morning.
Jun 12, 07:42 EDT
Monitoring - Everything is up and running again, Search queues are draining. We'll close this out when everything is up-to-date again.
Jun 12, 07:20 EDT
Identified - Since 6:54am EDT, we've been investigating a backup with our search infrastructure, which is delaying search results, reporting data, and some folder counts. Our Ops team is on it and working to resolve the problem now.
Jun 12, 07:12 EDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.