All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Jun 3, 2017
Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 EDT
Scheduled - From 7:00am to 8:00am EDT on Saturday, June 3, we'll be performing database maintenance on Help Scout. We'll start with a one-hour window of potential downtime. We don't expect the maintenance to run the full hour, but are blocking it out just in case. During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.
May 30, 11:20 EDT
Jun 2, 2017

No incidents reported.

Jun 1, 2017

No incidents reported.

May 31, 2017

No incidents reported.

May 30, 2017

No incidents reported.

May 29, 2017
Connection Issues
Postmortem - Read details
May 31, 14:40 EDT
Resolved - We're closing this one out and will plan on publishing a post-mortem in the next 48 hours. Search and email queues will be catching up for the next 10-15 minutes.
May 29, 18:44 EDT
Monitoring - Connections seem stable at this point, and we're still doing some cleanup to get back to 100%.
May 29, 18:37 EDT
Update - The web application is up and down for the moment. Performance seems normal, then you'll see blank pages for a bit. We're still working to resolve a few problems on our end ... more soon.
May 29, 18:26 EDT
Identified - We've isolated the issue to an internal API, which is failing to connect to the database. Our Ops team is working to resolve it now.
May 29, 18:09 EDT
Investigating - We're experiencing elevated connection errors in the web app and are investigating now.
May 29, 17:56 EDT
May 28, 2017

No incidents reported.

May 27, 2017

No incidents reported.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

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