All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App   Operational
Docs Sites   ? Operational
Beacon   ? Operational
Help Desk API   Operational
Docs API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Sep 23, 2017

No incidents reported today.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - Amazon is close to resolving the root cause of today's performance issues. Help Scout services are starting to return to normal. Email queues are clear, and all assets should be loading. Report exports might still fail on and off, but they should be operational shortly. We're closing this out!
Sep 14, 15:56 EDT
Update - It's worth mentioning that some customers may not be able to log in to Help Scout during this event. Some of the display resources for two-factor authentication are currently unavailable.
Sep 14, 15:24 EDT
Monitoring - Inbound emails have been processed. New messages will be delivered to your mailboxes over the next few minutes. Performance is still a little rocky. You may notice certain areas of the web app that aren't loading correctly, such as the Apps page, Docs article previews, and customer profiles. We'll continue to provide updates until we're in the clear.
Sep 14, 15:21 EDT
Identified - Inbound and outbound email queues are currently backed up due to increased error rates through AWS, our hosting provider. Additionally, Beacon and Docs sites are also affected. This could also impact the viewing and downloading of attachments. We're keeping an eye on things, but it's likely that performance will be up and down until Amazon is able to resolve the root issue.
Sep 14, 15:13 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.