All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Aug 23, 2017

No incidents reported today.

Aug 22, 2017

No incidents reported.

Aug 21, 2017

No incidents reported.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017
Postmortem - Read details
Aug 11, 14:15 EDT
Resolved - We're closing this out, as all services have returned to normal. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened and what we're going to do to prevent it in the future.
Aug 9, 17:06 EDT
Monitoring - Page load times have improved, and services are returning to normal. We're still digging for a root cause. We'll continue to monitor until we're in the clear. Inbound and outbound email queues are still delayed. We'll provide a few more updates shortly before closing this out.
Aug 9, 16:49 EDT
Update - The web application is back online, though page loads might be slow as we continue to investigate. Workflows, inbound and outbound email, folder counts, search, and reports will be delayed until we're in the clear.
Aug 9, 16:38 EDT
Update - We're working as quickly as possible to restore services. We'll continue to update here as we make progress.
Aug 9, 16:31 EDT
Investigating - Help Scout is currently unavailable. We're on it.
Aug 9, 16:15 EDT
Resolved - Page load times are back to normal, and all services are up and running smoothly as they should be. We're closing this out. Sorry for the trouble!
Aug 9, 15:14 EDT
Identified - Page load times are returning to normal, though folder counts, search, reports, and inbound/outbound email will be delayed for a few minutes as we monitor all systems to make sure they remain stable.
Aug 9, 15:08 EDT
Investigating - We're looking in to reports of slow page load times across the app. We'll update here when we have more information.
Aug 9, 14:58 EDT