Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours. We have a hunch about what caused today's downtime. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened.
Oct 23, 13:31 EDT
We're still battling a few things with the database and our message queues. It's possible that performance will take a hit again over the next few minutes.
Oct 23, 13:12 EDT
Web-app performance is back to normal, and all services are stable at the moment. Folder counts, workflows, and search are still catching-up. It's going to take us some time to work through the email backlog. As we start to clear the message queues, you may receive large groups of email (including email notifications) all at once over the next half-hour or so. We'll continue to provide updates as we make progress.
Oct 23, 12:55 EDT
The web-app is back online, though page loads might be slow as we continue to recover. The help desk API, Docs API, Docs sites, and mobile apps are also back online. Workflows, inbound and outbound email, folder counts, search, and reports will be delayed until we're in the clear.
Oct 23, 12:43 EDT
We're making progress, but it might be a bit longer before we're able to bring all services back online. We're very sorry for the downtime today, we know this hits hard on a Monday morning.
Oct 23, 12:39 EDT
We're still working to narrow down a root cause of the outages and restore services. It's worth mentioning that during this time, inbound and outbound email is queued and delayed. All messages will be delivered as normal once we're back online.
Oct 23, 12:12 EDT
We're working as quickly as possible to restore services. We'll continue to update here as we make progress.
Oct 23, 11:51 EDT
Help Scout is currently unavailable. We're investigating.
Oct 23, 11:46 EDT