All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App   Operational
Docs Sites   ? Operational
Beacon   ? Operational
Help Desk API   Operational
Docs API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved - Performance is stable across the board. Docs and Help Desk are working as expected. We'll continue to monitor.
Dec 8, 10:00 EST
Investigating - We're experiencing some slow downs and are investigating now.
Dec 8, 09:51 EST
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Docs sites and the Docs API are also operational. We'll continue to monitor all services over the next few hours.
Dec 4, 17:24 EST
Update - The web-app is back online, though page loads might be slow as we continue to recover. Workflows, inbound and outbound email, folder counts, search, and reports will be delayed until we're in the clear.
Dec 4, 17:17 EST
Investigating - Help Scout is currently unavailable. We're investigating.
Dec 4, 17:11 EST
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017

No incidents reported.