All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App   Operational
Docs Sites   ? Operational
Beacon   ? Operational
Mailbox API 1.0   Operational
Mailbox API 2.0   Operational
Docs API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Mailbox API 1.0
Fetching
Mailbox API 2.0
Fetching
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - We're back! All services are back and stable, so we're closing this one out. You'll see your folder counts and queue contents update as expected over the next few minutes. We ran into a problem deploying a new build and resolved the issue as quickly as possible. Sorry for the interruption this evening!
Jul 17, 21:11 EDT
Investigating - Help Scout is currently offline. We're looking into this and will report back here as we learn more.
Jul 17, 21:07 EDT
Resolved - This incident has been resolved.
Jul 17, 15:22 EDT
Update - We're on the home stretch, so this is the last update: We're processing email and other events without any issues, which means you'll see some rapid updates to your folders, folder counts, and search results. Workflows that did not fire when they should have will start doing their thing as we continue to empty the events backlog on our end. Again, no data was lost with the downtime this morning, or during this event. Sorry for the trouble today.
Jul 17, 15:21 EDT
Update - We're still working to get things back on track. In addition to delays with folder counts, workflows, and search, you may have noticed a stale email queue. Inbound and outbound email is delayed until we can get things moving again. It's going to take us some time to work through the backlog. As we start to clear the message queues, you may receive large groups of email (including email notifications) all at once. It's worth mentioning that no data is missing or lost, just delayed at the moment.
Jul 17, 14:42 EDT
Monitoring - We're seeing some delays with folder counts, message previews, workflows, and search results. Email queues and in-app performance remain normal. We should have this sorted out soon!
Jul 17, 14:24 EDT
Resolved - Sorry about that, all services are back and stable, we're closing this out. You'll see your folder counts and queue contents update as expected over the next few minutes. This was related to the same issue we experienced yesterday. We'll share more about what happened in another update.
Jul 17, 14:04 EDT
Monitoring - And we're back! We'll post another update shortly after we've had a moment to dig in.
Jul 17, 13:58 EDT
Investigating - Help Scout is currently unavailable. We're looking in to this, and we'll post updates here as we have them.
Jul 17, 13:54 EDT
Jul 16, 2018
Resolved - Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours. We have a hunch about what caused today's downtime. We'll publish a follow-up in the next 24 hours with a more complete description of what happened.
Jul 16, 17:32 EDT
Monitoring - Web-app performance is back to normal, and all services are stable at the moment. Folder counts, Workflows, and search are quickly catching up. As we start to clear the message queues, you may receive large batches of email (including email notifications) all at once over the next few minutes. We'll post one more update before closing this out.
Jul 16, 17:28 EDT
Identified - The web-app is back online, though page loads might be slow as we continue to recover. The help desk API, Docs API, Beacon, and mobile apps are also back online. Workflows, inbound and outbound email, folder counts, search, and reports will be delayed until we're in the clear.
Jul 16, 17:17 EDT
Update - We're working as quickly as possible to restore services. The help desk, help desk API, Beacon, mobile apps, and the Docs API are currently offline. We'll continue to update here as we make progress.
Jul 16, 17:08 EDT
Investigating - Help Scout is currently unavailable, we're looking in to it, and we'll post updates here as we have them.
Jul 16, 17:02 EDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.