All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Feb 25, 2017

No incidents reported today.

Feb 24, 2017

No incidents reported.

Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017
Resolved - All clear! Page load times are back where they should be, we're closing this one out. Sorry for the trouble!
Feb 16, 13:53 EST
Monitoring - Page load times are returning to normal, we're keeping an eye on everything and will post a final update when we're in the clear.
Feb 16, 13:43 EST
Investigating - We're investigating slower than normal page load times in Help Scout, we'll update when we have more information.
Feb 16, 13:40 EST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017
Resolved - Now we're all set. Apologies for the brief interruption! It should have only lasted for about 30 seconds.
Feb 11, 09:37 EST
Identified - We missed one small thing during our maintenance window this morning and decided to do an emergency database restart. Impact should only be 1-2 minutes.
Feb 11, 09:35 EST
Update - Maintenance has been completed. Happy Saturday!
Feb 11, 09:04 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 09:00 EST
Update - Search and reports are now good to go, we're continuing to verify that everything looks good.
Feb 11, 08:52 EST
Update - Search and Reports are not running quite yet, we're working on that now.
Feb 11, 08:35 EST
Verifying - Help Scout is back up and running. We're bringing back all services now and verifying that the maintenance completed properly. Emails that were sent/received during the maintenance will now be processed.
Feb 11, 08:31 EST
Update - Help Scout is showing a 503 error instead of our typical maintenance page, but everything is going along just fine. We'll try to fix the page and show a more clear message.
Feb 11, 08:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:11 EST
Scheduled - From 8:00am to 9:00am EDT on Saturday, February 11, we'll be performing database maintenance on Help Scout. We'll start with a one-hour window of potential downtime. We don't expect the maintenance to run the full hour, but are blocking it out just in case.

During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.
Feb 7, 11:22 EST