All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Jan 16, 2017

No incidents reported today.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - All clear! Page load times are back where they should be, we're closing this one out. Sorry for the Friday trouble!
Jan 13, 12:58 EST
Monitoring - Page load times are returning to normal, we're keeping an eye on everything and will post a final update when we're in the clear.
Jan 13, 12:49 EST
Investigating - We're investigating slower than normal page load times in Help Scout, will update when we have more information.
Jan 13, 12:38 EST
Completed - We're having trouble getting all the proper backup systems in place, so we have to cancel this maintenance window as well. It will be re-scheduled when we have all our ducks in a row. Apologies for the back and forth!
Jan 13, 11:25 EST
Scheduled - Last weekend we canceled a scheduled database maintenance window and are re-scheduling it for this Saturday, January 14. Starting at 7:00am EDT, we'll start a one-hour window of potential downtime. We don't expect the maintenance to run the full hour, but are blocking it out just in case.

During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.
Jan 11, 13:29 EST
Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017
Completed - We have to cancel the re-scheduled maintenance as well and will try this again next weekend. We don't have any scheduled interruptions for Sunday, have a great weekend!
Jan 7, 14:31 EST
Scheduled - Our database window for today (January 7) did not work out as planned. We did a restart at 6:00am EDT, but had to abort the 7:00am EDT window. Since the updates are important, we're going to try again tomorrow.

From 7:00 - 8:00am EDT on January 8, Help Scout will be down for database maintenance. We don't expect the downtime to last a full hour, but are blocking out 60 minutes just in case. As always, emails during this time will be queued for delivery as soon as we're back.

Sorry for the re-schedule, but we want to be extra careful with this stuff!
Jan 7, 06:57 EST
Completed - We ran into some trouble and won't be proceeding with the maintenance at 7:00am EDT. There will be no other planned downtime today. A new window will be scheduled for the same time tomorrow and we hope to complete everything then.
Jan 7, 06:45 EST
Update - The first database restart was completed with less than 2 minutes of downtime. Everything will function normally until 7am EDT, when another one-hour window begins.
Jan 7, 06:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST
Scheduled - From 6:00-8:00am EDT on Saturday, January 7, we'll be performing database maintenance on Help Scout. Starting at 6:00am EDT, we'll be doing a database restart, which may result in downtime for up to 5 minutes. Assuming all goes to plan, at 7am EDT, we'll start a one-hour window of potential downtime. We don't expect the maintenance to run the full hour, but are blocking it out just in case.

During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.
Jan 4, 13:49 EST
Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.

Jan 4, 2017

No incidents reported.

Jan 3, 2017

No incidents reported.

Jan 2, 2017

No incidents reported.