All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Jun 27, 2017

No incidents reported today.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017
Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 06:01 EDT
Scheduled - On Sunday, June 18 starting at 6am EST, we'll be kicking off a maintenance window to perform a few upgrades to our search services. The maintenance window will last for two hours, until 8am EST. During this time, workflows, reporting data, reporting views, and search results may be intermittently slow to update. We are not anticipating any service downtime. We'll provide updates here, as needed, during this maintenance window.
Jun 13, 23:04 EDT
Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.