All Systems Operational

About This Site

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email help@helpscout.net or reach out on twitter.

Web App Operational
Docs Sites ? Operational
Beacon ? Operational
Help Desk API Operational
Docs API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Docs Sites Response Time
Fetching
Help Desk API
Fetching
Past Incidents
Mar 25, 2017

No incidents reported today.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017
Completed - The scheduled maintenance has been completed.
Mar 18, 21:18 EDT
Verifying - And we're back. Database maintenance is complete.
Mar 18, 21:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:14 EDT
Scheduled - On Saturday, March 18th at 9pm EDT, we will be performing a quick database restart to keep Help Scout running smoothly for you. During this window, Help Scout may be unavailable for up to two minutes, but we're expecting less than a minute of down time. If you run into any trouble, give it a few minutes and we should be back on track. We’ll update you here if anything changes.
Mar 14, 10:39 EDT
Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.