Temporary CDN issue impacting some customers
Incident Report for Help Scout
Resolved
6:55pm EST - Since about 5:00pm EST, a small portion of our customer base has been having trouble loading a javascript file specific to the conversation view page. Without the file, the top toolbar and customer sidebar do not display properly. We're investigating now.

7:20pm EST - We were able to resolve the file issue by doing a fresh deployment and are back at 100%.

Tonight we learned that there's not enough monitoring in place to account for critical files on the CDN. Our response time would have been better if we were monitoring these files more closely. We'll add the proper monitoring and will be able to catch this error immediately if it happens again in the future. So sorry for the trouble!
Posted May 24, 2014 - 18:55 EDT