Elevated Connection Errors
Incident Report for Help Scout
Resolved
We've confirmed the issue and resolved it, very sorry for the interruption today folks!
Posted Mar 07, 2015 - 18:07 EST
Update
Database connection errors have cleared up and we're monitoring again.
Posted Mar 07, 2015 - 18:03 EST
Update
We're having connection issues once more and are working hard to resolve it.
Posted Mar 07, 2015 - 17:58 EST
Monitoring
Help Scout is back up ... we're monitoring closely to make sure all is clear.
Posted Mar 07, 2015 - 17:53 EST
Identified
We're having trouble accessing the database and are working on the problem.
Posted Mar 07, 2015 - 17:52 EST
Investigating
We're experiencing an elevated level of connection errors and are looking into the issue.
Posted Mar 07, 2015 - 17:48 EST