Docs Connection Issues

Incident Report for Help Scout

Resolved

3:54pm EST - We've seen a couple of blips with Docs sites in the last 20 minutes, both lasting a 2-3 minutes. We're investigating what happened and will update this post when we know more. At this time Docs is up and running at full speed.

4:10pm EST - From what we can tell, the blips originated with network timeouts on our storage service for files/images. This lead to timeouts with the Docs API. We've identified a few infrastructure improvements as a result of the trouble and we'll be implementing them in the next couple weeks.

Posted Sep 16, 2014 - 15:54 EDT