Attachment issues

Incident Report for Help Scout

Resolved

We're in the clear. You should be able to preview and download attachments without error. Sorry for the trouble this afternoon!

Posted Mar 09, 2017 - 17:44 EST

Identified

We've got a fix on the way. We'll let you know as soon as it's live.

Posted Mar 09, 2017 - 17:26 EST

Investigating

We're looking in to an issue that's preventing customers from opening attachments in the help desk. We'll update here with more information as soon as we have it!

Posted Mar 09, 2017 - 17:16 EST