We ran into some trouble and won't be proceeding with the maintenance at 7:00am EDT. There will be no other planned downtime today. A new window will be scheduled for the same time tomorrow and we hope to complete everything then.
Posted 10 days ago. Jan 07, 2017 - 06:45 EST
The first database restart was completed with less than 2 minutes of downtime. Everything will function normally until 7am EDT, when another one-hour window begins.
Posted 10 days ago. Jan 07, 2017 - 06:05 EST
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 10 days ago. Jan 07, 2017 - 06:00 EST
From 6:00-8:00am EDT on Saturday, January 7, we'll be performing database maintenance on Help Scout. Starting at 6:00am EDT, we'll be doing a database restart, which may result in downtime for up to 5 minutes. Assuming all goes to plan, at 7am EDT, we'll start a one-hour window of potential downtime. We don't expect the maintenance to run the full hour, but are blocking it out just in case.
During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.