Connection Issues

Incident Report for Help Scout

Resolved

We're back! All services are back and stable, so we're closing this one out. You'll see your folder counts and queue contents update as expected over the next few minutes. We ran into a problem deploying a new build and resolved the issue as quickly as possible. Sorry for the interruption this evening!

Posted Jul 17, 2018 - 21:11 EDT

Investigating

Help Scout is currently offline. We're looking into this and will report back here as we learn more.

Posted Jul 17, 2018 - 21:07 EDT

This incident affected: Web App.