Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 16 days ago. Aug 04, 2018 - 08:00 EDT
From 8:00am to 8:15am EDT on Saturday, August 4, Help Scout will be offline for database maintenance. During this time, the web app, mobile apps, and help desk API will be unavailable. We'll start with a 15 minute window of potential downtime. We don't expect the maintenance to run for a full 15 minutes, but are blocking it out just in case. During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back online.
Posted 18 days ago. Aug 02, 2018 - 12:56 EDT
This scheduled maintenance affected: Web App, Beacon, Mailbox API 2.0, Email Processing, Help Desk Interface, Reports and Search, and Mobile.