We have to cancel the re-scheduled maintenance as well and will try this again next weekend. We don't have any scheduled interruptions for Sunday, have a great weekend!
Posted 9 days ago. Jan 07, 2017 - 14:31 EST
Our database window for today (January 7) did not work out as planned. We did a restart at 6:00am EDT, but had to abort the 7:00am EDT window. Since the updates are important, we're going to try again tomorrow.
From 7:00 - 8:00am EDT on January 8, Help Scout will be down for database maintenance. We don't expect the downtime to last a full hour, but are blocking out 60 minutes just in case. As always, emails during this time will be queued for delivery as soon as we're back.
Sorry for the re-schedule, but we want to be extra careful with this stuff!