Resolved -
The app is running smoothly and we're not seeing any more errors. Thanks again for your patience and apologies for the issues experienced today.
Mar 27, 21:16 EDT
Monitoring -
Our engineering team has implemented a fix and we're currently monitoring the results. Users should notice an improvement in the performance of the app.
Mar 27, 20:53 EDT
Identified -
The issue has been identified and our engineers are working on a resolution. This is affecting various functions and users may continue to experience a degraded performance across the app while the investigation is ongoing. Thank you for your patience.
Mar 27, 20:04 EDT
Update -
We are continuing to investigate this issue and will provide more updates as we have them. Thank you for your patience!
Mar 27, 19:26 EDT
Investigating -
Help Scout is experiencing some delays and our engineers are looking into it.
Mar 27, 18:50 EDT