Connection Issues

Incident Report for Help Scout

Resolved

Web-app performance is back to normal, and all services are stable at the moment. Folder counts, workflows, and search are still catching-up, but should be good to go in a few minutes.

What happened? As far as we can tell, there was an upstream issue with our hosting provider that caused a database failover and restart. We don’t understand why it happened and are working with our hosting provider to understand the root cause, but none of our systems showed any abnormal behavior. Sorry for the trouble today.

Posted Jul 31, 2018 - 14:07 EDT

Identified

And we're back. We're still bringing some services back online. Standby for a few more updates.

Posted Jul 31, 2018 - 13:58 EDT

Investigating

Help Scout is currently offline, we're on it.

Posted Jul 31, 2018 - 13:51 EDT

This incident affected: Web App.