We're having trouble getting all the proper backup systems in place, so we have to cancel this maintenance window as well. It will be re-scheduled when we have all our ducks in a row. Apologies for the back and forth!
Posted 4 days ago. Jan 13, 2017 - 11:25 EST
Last weekend we canceled a scheduled database maintenance window and are re-scheduling it for this Saturday, January 14. Starting at 7:00am EDT, we'll start a one-hour window of potential downtime. We don't expect the maintenance to run the full hour, but are blocking it out just in case.
During the maintenance, incoming emails will be queued up for delivery as soon as Help Scout is back up.