Database Maintenance
Scheduled Maintenance Report for Help Scout
Update
The maintenance window has been completed a little early. Happy Saturday, everyone!
Posted Oct 28, 2017 - 09:51 EDT
Completed
The maintenance window has been completed a little early. Happy Saturday, everyone!
Posted Oct 28, 2017 - 09:50 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 28, 2017 - 09:01 EDT
Scheduled
From 9:00am to 10am EDT on Saturday, October 28th, we'll be performing database maintenance on Help Scout. We don't expect to use the full hour, but we're blocking it out just in case.

During this time, Docs will be unavailable from the web app. This means that you'll be unable to update site settings, create or edit articles, or search for Docs using the Docs search bar when replying to conversations. Additionally, if accessing or updating Docs via the API, Docs will be read-only during the maintenance period. Docs sites, as well as Beacon, will be online and working normally. All other mailbox functions and help desk features will work normally as well.

We'll update this post as we make progress during the maintenance window.
Posted Oct 23, 2017 - 15:37 EDT