Inbound Email Delay

Incident Report for Help Scout

Resolved

Email queues are just about empty, so we're closing this one out. Apologies for the Friday morning trouble!

Posted Oct 28, 2016 - 13:30 EDT

Monitoring

Making progress! Queues are slowly draining. You should see new messages starting to trickle in to your mailboxes over the next few minutes.

Posted Oct 28, 2016 - 13:09 EDT

Update

Inbound email is still delayed, we're working on getting the queues clear as quickly as possible.

Posted Oct 28, 2016 - 13:06 EDT

Investigating

We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Posted Oct 28, 2016 - 12:50 EDT