Search Cluster Backup

Incident Report for Help Scout

Resolved

We expect the queues to be up-to-date in the next 15 minutes or so. Apologies for the delay this morning.

Posted Jun 12, 2018 - 07:42 EDT

Monitoring

Everything is up and running again, Search queues are draining. We'll close this out when everything is up-to-date again.

Posted Jun 12, 2018 - 07:20 EDT

Identified

Since 6:54am EDT, we've been investigating a backup with our search infrastructure, which is delaying search results, reporting data, and some folder counts. Our Ops team is on it and working to resolve the problem now.

Posted Jun 12, 2018 - 07:12 EDT

This incident affected: Mailbox counts, folders, reports, search results.