Incoming email delays

Incident Report for Help Scout

Resolved

12:27pm EST: We're investigating incoming email forwarding delays. It seems to be taking 5-30 minutes for forwarded emails to arrive in your Help Scout mailbox. Will update this post as we learn more.

1:30pm EST: After restarting a couple of mail servers and increasing their capacity, we seem to be back at 100%. We don't have any reason to believe data was lost at any point ... only delayed for up to 30 minutes at times.

Posted Jun 30, 2014 - 12:27 EDT