Server Error Impacting Performance

Incident Report for Help Scout

Resolved

We're closing this out, as all services are up and running without error. Performance was degraded for roughly 1 minute. Sorry about the trouble today!

Posted Oct 28, 2015 - 14:15 EDT

Monitoring

Performance is back to normal and we're no longer seeing errors, though we're still keeping a close eye on this.

Posted Oct 28, 2015 - 13:42 EDT

Investigating

We're currently investigating some internal server errors that are leading to performance issues in Help Scout. We'll have more to report in just a few minutes.

Posted Oct 28, 2015 - 13:36 EDT