Connection Errors

Incident Report for Help Scout

Resolved

At 12:06am EDT, the Help Scout web app experienced a few minutes of downtime due to a sudden influx of activity, and one component was temporarily unable to connect properly. It quickly rebounded, and all systems returned to normal by 12:11am EDT.

As a result of the incident, we uncovered an improvement we can make to prevent this same issue from happening again in the future. Apologies for the trouble!

Posted Mar 23, 2018 - 00:25 EDT

Monitoring

All systems are still green, we know what happened, will continue to monitor for a bit before closing this one out.

Posted Mar 23, 2018 - 00:06 EDT

Identified

Looks like everything is back, but we're still investigating.

Posted Mar 23, 2018 - 00:11 EDT

Investigating

Our automated systems have detected connection problems with the web app and the Ops team has been notified. Stay tuned for further information.

Posted Mar 23, 2018 - 00:11 EDT